Refund and Returns Policy

Last updated: 28/02/2026

Thank you for shopping at Meenapret eBook Store.

Because we sell digital products, our refund and return policy differs from physical goods. Please read this policy carefully before making a purchase.

1. Digital Product Nature

All products sold on our website are digital downloads delivered instantly after successful payment. Once a digital file has been accessed or downloaded, it cannot be physically returned.

2. Eligibility for Refund

We may offer a refund under the following conditions:

• You were charged more than once for the same product
• The file you received is corrupted or incomplete
• The product cannot be accessed or downloaded due to a technical error on our side
• The product delivered is significantly different from its description

Refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

Refunds will not be issued if:

• You changed your mind after purchase
• You purchased the product by mistake
• You no longer need the product
• Your device or software cannot open the file format
• The download was successful and the file is accessible

4. Replacement Policy

If your file is damaged, incomplete, or fails to open, we will first attempt to replace or resend the file before issuing a refund.

5. How to Request a Refund

To request a refund, please contact us at:

📧 support@meenapret.com

Include:

• Order ID or transaction number
• Email used during purchase
• Description of the issue

Incomplete requests may delay processing.

6. Processing Time

If your refund is approved, it will be processed through your original payment method. Processing time may take 5–10 business days, depending on your payment provider.

7. Fraud Prevention

We reserve the right to refuse refunds if we detect abuse, fraud attempts, or policy violations.

8. Payment Processor

All payments are securely processed by our authorized payment partner. Refunds, when approved, are issued through the same payment channel used for purchase.

9. Contact

For any questions about this policy, contact:

📧 support@meenapret.com